Shipping policy

ORDERS PROCESSING & TURN AROUND TIME

Your Order Will Be Processed & Dispatched To You Within 3-5 BUSINESS DAYS.

These Dispatch Times May Differ During Periods Of High Demand

However We Will Make Every Attempt To Get Your Order

To You As Soon As Possible

You Will Not Receive Any Further Emails / Correspondence Until Your Order Has Been Shipped.

You Will Receive A Shipping Confirmation Email & Tracking Number Once Your Order Has Been Shipped.

DELIVERY TO AN INCORRECT ADDRESS

For Some Reason , Should You Provide An Incorrect Address For Delivery When Checking Out , Joyful Hampers Will Not Be Held Responsible & It Remains Your Responsibility.If Your Order Is Returned To Us , You Will Be Required To Pay A Further Re Delivery Fee Of The Original Amount To Have Your Order Re Sent To You . This Must Be Paid Prior To Your Order Being Re Sent To Your Corrected Address.

THEFT AFTER YOUR DELIVERY HAS OCCURED

We Do Not Take Responsibility Or Offer Refunds If Your Order Has Been Stolen From Your Property Once Delivery Has Occurred At Your Nominated Delivery Address & Has Been Marked As Delivered By Border Express/ Australia Post

Due to our products being of a perishable nature , we do not offer refunds on products that have melted or broken inside the packaging during transit

Please be mindful of the climate and weather conditions when choosing products that are chocolate or chocolate based .